Terms of Use

Last Revised: December 3, 2025

1) Acceptance of Terms of Use; License

We are pleased to offer the Alzheimer's Care Partner platform (the "Platform"), a virtual supportive care management platform for caregivers that facilitates the provision of supportive care services to individuals (“care recipients”) who require care assistance (e.g., for matters incident to Alzheimer's and other forms of dementia). Specifically, the Platform provides a hub that: (i) connects (via invitation only) a caregiver and care supporters together in a care team in order to facilitate the provision of supportive care for the benefit of the caregiver and care recipient; and (ii) facilitates confidential communication among members of the care team; and (iii) connects users to relevant expert content and curated resources ; and (iv) provides tools such as a Dementia Stage & Symptom Assessment and an AI-supported assistant (chat and, if enabled, voice-to-text) that offer coaching and educational guidance (the “Service”), subject to these Terms of Use (“Terms”). Upon acceptance of these Terms, we grant you a revocable, non-exclusive, non-sublicensable and non-transferable license to use the Alzheimer's Care Partner Platform and Service solely for the purposes of participating in the management of a care recipient’s supportive care needs. This license is limited to individuals over the age of eighteen who are located in the United States of America. We reserve the right to refuse service, terminate accounts, remove content, or edit content at our sole discretion.

Please read the following Terms before using Alzheimer's Care Partner, LLC’s (“we,” “us,” “our” or “Alzheimer's Care Partner”) Service. By downloading the app and setting up an account, you acknowledge that you have read, and that you understand, agree with and are legally bound by these Terms.

THE FOREGOING LICENSE AND YOUR ACCESS TO USE THE Alzheimer's Care Partner™ PLATFORM AND SERVICE IS SUBJECT TO ALL TERMS OF USE CONTAINED HEREIN AND ALL APPLICABLE LAWS AND REGULATIONS. These Terms may be revised from time to time. Accordingly, you should check the Terms regularly for updates. You can determine when the Terms were last revised by referring to the “Last Revised” legend at the top of this page. Any changes in these Terms take effect upon posting and will apply to use of the Platform (including website and mobile app) after that date. Each time you access, use or browse the Platform, you signify your acceptance of the then-current Terms.

No emergency or professional advice. The Platform is a coaching and educational tool and is not a replacement for medical care, legal, financial, or other professional advice.

ARBITRATION NOTICE: By accepting these Terms, you agree to the dispute resolution terms in §22, including binding individual arbitration and a class-action waiver. You may opt out of arbitration within 30 days after you first accept these Terms by emailing hello@alzheimerscarepartner.health and mailing a signed opt-out to: Alzheimer’s Care Partner, LLC, Attn: Arbitration Opt-Out, 11640 Buena Vista Dr., Los Altos Hills, CA 94022.

2) We Do Not Provide Medical or other Professional Advice; Talk with your Doctor.

Alzheimer's Care Partner DOES NOT DISPENSE MEDICAL, DIAGNOSIS, TREATMENT ADVICE, OR THE ADVICE OF ANY LICENSED HEALTHCARE PROFESSIONAL. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. MEMBERS OF THE Alzheimer's Care Partner TEAM ARE NOT ACTING AS DOCTORS, NURSES, SOCIAL WORKERS, LAWYERS, ACCOUNTANTS, FINANCIAL ADVISORS OR OTHER LICENSED PROFESSIONALS, AND ANY COMMUNICATION WITH THEM DOES NOT CONSTITUTE MEDICAL, LEGAL, FINANCIAL OR OTHER LICENSED PROFESSIONAL ADVICE. THE USE OF THE SERVICES DOES NOT REPLACE THE NEED TO SPEAK WITH HEALTH CARE PRACTITIONERS, LAWYERS, ACCOUNTANTS, FINANCIAL ADVISORS OR OTHER LICENSED PROFESSIONALS ABOUT A CARE RECIPIENT’S OR CAREGIVER’S NEEDS AND Alzheimer's Care Partner EXPRESSLY DISCLAIMS ANY LIABILITY THAT MAY ARISE BETWEEN A CARE TEAM MEMBER AND THE Alzheimer's Care Partner TEAM. ACCORDINGLY, DO NOT DISREGARD, AVOID OR DELAY GETTING PROFESSIONAL ADVICE FROM YOUR HEALTHCARE OR OTHER LICENSED PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THIS PLATFORM OR BECAUSE OF YOUR USE OF THE SERVICES. THE INFORMATION AND SERVICES MADE AVAILABLE ON THIS PLATFORM ARE FOR INFORMATIONAL AND CARE TEAM SUPPORT PURPOSES ONLY AND ARE NOT (AND SHOULD NOT BE USED AS) A SUBSTITUTE FOR PROFESSIONAL ADVICE.

Always seek the advice of a qualified medical provider with any questions you may have about your health and before undertaking or changing a course of medical treatment, accessing a health-related resource or program, or engaging in any tools or features available through the Services. Nothing on this Platform or available through any Services is intended or should be taken to be the practice of medical or counseling care. For purposes of these Terms, the practice of medical or counseling care includes, without limitation, psychiatry, psychology, medical, nursing, or professional healthcare advice or services, or the practice of medicine, nursing, or professional healthcare, psychotherapy, or providing healthcare treatment, instructions, diagnosis, prognosis or advice. You should confirm all healthcare-related information with your healthcare professionals before making healthcare-related decisions.

Outputs from the AI Assistant and results from the Dementia Stage & Symptom Assessment are advisory coaching and educational guidance only and are not a diagnosis, treatment, or medical advice.

No Physician-Patient Relationship is Established: No Endorsements. Your use of this Platform and the Services does not create in any way a physician-patient relationship, any sort of confidential, fiduciary or professional relationship, or any professional or other special relationship that would give rise to any duties on our part. We do not recommend or endorse any specific tests, healthcare providers, procedures, treatments or opinions, service providers, or other information that may appear on the Platform or through the Services. If you rely on any of the information provided by this Platform or through the Services, or by Alzheimer's Care Partner’s employees, or its guests or visitors, you do so solely at your own risk.

3) Permitted Users of the Alzheimer's Care Partner Platform

This Service is directed to persons 18 years of age or older. If you are under age 18, you are not permitted to use the Alzheimer's Care Partner Platform, Service, or to submit any personally identifiable information to the Alzheimer's Care Partner Platform.

4) Permitted Use of Platform

The content available through the Service (the “Content”) is the sole and exclusive property of Alzheimer's Care Partner and/or its licensors. Use of the Platform, Service or the Content in any way not expressly permitted by these Terms is prohibited, and may be actionable under United States or international law. You agree not to access the Platform or Service by any means other than through a standard Web browser or the Alzheimer's Care Partner mobile application and will not extract data beyond the scope of what is available through this service. You may not further copy, duplicate, reproduce, publish, modify, distribute, transmit, display, perform or create derivative works from any part of the Platform, Service or the Content, including by automated or other types of data mining. You will not (and will not permit others to) reverse engineer, decompile, disassemble, scrape, or otherwise attempt to discover the source code or underlying models or algorithms of any part of the Service, except to the extent such restrictions are prohibited by applicable law. You agree that you will not remove or modify any acknowledgements, credits or legal notices contained on the Platform or Service. You agree not to engage in any activity at any time with the Services that risks disclosing an individual’s identity. You represent that you have permission to upload information about a care recipient and to invite others to the Care Team. Without limiting the foregoing, you will not use the Service to train, retrain, or improve any artificial intelligence models, or to extract weights, datasets, or prompts, except as expressly permitted by us in writing.

5) Privacy Policy

Please review the Privacy Policy for the Platform and Service at https://alzheimerscarepartner.health/privacy-policy for further information on how we process your personal information. The Privacy Policy is incorporated into these Terms by reference.

6) Proprietary Rights

You acknowledge and agree that, as between Alzheimer's Care Partner and you, all right, title, and interest in and to the Platform, Content and Service including without limitation any patents, copyrights, trademarks, trade secrets, inventions, know-how, and all other intellectual property rights are owned exclusively by Alzheimer's Care Partner or its licensors and are protected by United States intellectual property laws and other applicable laws.

a. Copyright: Copyright for all content included in the Platform and Service, such as text, graphics, logos, icons, images, media, data, audio, animation, software and other information and materials, including as collective works and/or compilations, and in the selection, coordination, arrangement, and enhancements of the Platform's Content, is the property of Alzheimer's Care Partner or its content suppliers and such content is protected by U.S. and international copyright laws.

b. Trademarks: The trademarks, service marks, logos, slogans, trade names and trade dress used on the Platform and Service are proprietary to Alzheimer's Care Partner. Unauthorized use of any trademark of Alzheimer's Care Partner may be a violation of trademark laws. Any third-party names or trademarks referenced on the Platform do not constitute or imply affiliation, endorsement or recommendation by Alzheimer's Care Partner or of Alzheimer's Care Partner by the third parties.

7) Subscriptions, Free Trials, Billing, and Cancellation

a. Where you buy & who bills you. Some features require a paid subscription. If you purchase in the iOS app, billing is handled by Apple via your Apple ID. If you purchase in the Android app, billing is handled by Google via your Google Play account. Alzheimer’s Care Partner does not receive or store your full payment details.

b. Auto-renewal & how to cancel. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You can manage or cancel at any time:

Apple: App Store → Account → Subscriptions
Google: Google Play → Payments & subscriptions → Subscriptions Deleting the app does not cancel your subscription. Cancellations take effect at the end of the current billing period; access continues until then. No partial/prorated refunds are provided unless required by law.

c. Free trials. If offered, free trials convert to a paid subscription unless you cancel at least 24 hours before the trial ends. Trial eligibility and duration may vary by platform, region, or promotion. Unless stated otherwise, trials are limited to one per account per platform.

d. Refunds. Refunds for purchases made through the app stores are handled by the store provider under their policies:

Apple: request via Report a Problem or your App Store account.
Google: request via your Google Play account or Google Play support. Alzheimer’s Care Partner cannot issue refunds for purchases made through Apple or Google. Your statutory rights, where applicable, are not affected.

e. Price & plan changes. We may change subscription pricing, features, or plans. Where required, the app store may seek your consent to a new price for auto-renewal. If you do not agree, your subscription will end at the close of the current period. Unless otherwise noted, changes apply at the next renewal. Promotional or introductory pricing may be time-limited.

f. Taxes, currency, and fees. Displayed prices may include applicable taxes and are shown in the currency set by your app store account. Any additional local taxes or fees are determined by the store provider.

g. Promo codes & offers. From time to time, we may provide promotional codes or offers. Availability, eligibility, and redemption are subject to the applicable app store’s terms and any additional offer terms we provide.

8) Your Indemnity of Alzheimer's Care Partner:

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD Alzheimer's Care Partner, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS AND OTHERS ACTING IN CONCERT WITH IT, HARMLESS FROM ANY LOSS, LIABILITY, CLAIM OR DEMAND, INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS’ FEES, MADE BY YOU OR ON YOUR BEHALF OR BY ANY THIRD PARTY DUE TO OR ARISING OUT OF (A) YOUR CONNECTION OR SUBMISSION TO OR USE OF THE PLATFORM, CONTENT OR SERVICE; OR (B) YOUR VIOLATION OF THESE TERMS OF USE, ANY APPLICABLE LAWS, OR THE RIGHTS OF Alzheimer's Care Partner OR ANY THIRD PARTY, EXCEPT TO THE EXTENT SUCH CLAIMS ARISE FROM OUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE.

9) User-Generated Content

a. Care Recipient Dataset: When you use our Service, you may be creating and maintaining, on behalf of yourself or another person, a Care Recipient dataset within the application (“Care Recipient Dataset”). In order to create a Care Recipient Dataset on behalf of someone else, you need to have their express permission. If they are not able to provide permission due to their circumstances (e.g., illness or mental capacity), you must be authorized to act on behalf of the person for whom the Care Recipient Dataset is created or have the permission of a person authorized to act on that person’s behalf. Access to the Care Recipient Dataset is by invitation only.

b. Deletion of Care Recipient Dataset. Alzheimer's Care Partner may, without prior notice, deactivate your Care Recipient Dataset. Cause for deactivation includes without limitation: (a) breaches or violations of these Terms of Use, or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by the subject of a Care Recipient Dataset or a person authorized to represent that person, (d) discontinuance or material modification to the Care Recipient Dataset (or any part thereof), (e) unexpected technical or security issues or problems, and (f) extended periods (more than six months) of inactivity. Further, you agree that all terminations for cause will be made in Alzheimer's Care Partner’s sole discretion and that Alzheimer's Care Partner will not be liable to you or any third-party for deactivation of a Care Recipient Dataset.

c. Prohibited Actions: For clarity, “Communication Services” means any features that enable you to message, post, share, or otherwise communicate within the Platform (e.g., notes, comments, invitations, updates). You agree that the following actions are prohibited and constitute a material breach of these Terms (the “Prohibited Actions”). This list is not meant to be exhaustive, and Alzheimer's Care Partner reserves the right in its sole discretion to determine what types of conduct it considers to be inappropriate use of the Platform and Service.

You agree that you will not:

i. Share or publish any data or information that identifies individuals, or poses any such risk; you will only share such information within the appropriate Care Team and in accordance with applicable law;

ii. Upload or download files that contain software or other material protected by intellectual property laws or other laws, unless you own or control the rights thereto or have received all necessary consents;

iii. Upload files that contain viruses, worms, Trojan horses, spyware, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;

iv. Attempt to bypass or work around any security measures put in place by Alzheimer's Care Partner;

v. Use the Platform or the Service for any purpose or make any other actions in violation of local, state, national, or international laws or regulations;

vi. Violate any code of conduct or other guidelines applicable for any particular Communication Service;

vii. Take any action that imposes an unreasonable or disproportionately large load on the Platform or Service’s infrastructure or otherwise in a manner that may adversely affect performance of the Platform or restrict or inhibit any other user from using and enjoying the Communication Services or the Platform;

viii. Use the Platform or Service for unauthorized framing of or linking to, or access via automated devices, bots, agents, scraping, scripts, intelligent search or any similar means of access to the Content or any other materials or information available from the Platform;

ix. Aggregate, copy, duplicate, publish, or make available to third parties outside the Platform or Service in any manner any of the Content or any other materials or information available from the Platform;

x. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of other individuals or entities which are using the Alzheimer's Care Partner Service or any other third parties (including care recipients), including through the provision of personal information via the Platform or Service in violation of applicable laws and/or in a manner that places Alzheimer's Care Partner in violation of applicable laws;

xi. Provide any medical information that relates to a care recipient without first obtaining the explicit consent of the relevant care recipient, where required by applicable laws;

xii. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information on a Communication Service;

xiii. Use the Platform or Service to make available unsolicited advertising or promotional materials, spam, pyramid schemes, chain letters, or similar forms of unauthorized advertising or solicitation;

xiv. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; or

xv. Engage in any other action that, in the judgment of Alzheimer's Care Partner, exposes it, any user, or any third party to potential liability or detriment of any type.

10) User Materials

Any content or views posted, shared, transmitted or otherwise made available by users through the Platform or Communication Services (“User Materials”) are strictly those of the originating author, who is solely responsible for its content. Use of or reliance on User Materials is entirely at your own risk. Alzheimer's Care Partner does not endorse any User Materials nor vouch for their reliability. Under no circumstances will Alzheimer's Care Partner be liable in any way for any User Materials.

You acknowledge that Alzheimer's Care Partner may or may not pre-screen User Materials, but that it and its designees have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete and/or move any User Materials that are available via the Platform. Without limiting the foregoing, Alzheimer's Care Partner and its designees have the right to remove any User Materials that violate these Terms or are otherwise objectionable in Alzheimer's Care Partner’s sole discretion. Alzheimer's Care Partner shall have no liability for such removal.

You understand that by using the Platform, you may be exposed to User Materials that you may consider to be offensive or objectionable. You agree that you must evaluate, and bear all risks associated with, the use or exposure to any User Materials posted by others. You further acknowledge and agree that you will not rely on any User Materials Content available on or through the Platform.

11) Submissions

a. You are solely responsible for the User Materials that you post, share, E-mail, transmit or otherwise make available via the Platform (“Submission”). All Submissions may be shared within the care team’s Care Recipient Dataset, but are not shared with Users outside the care team. All Submissions are subject to these Terms and the Privacy Policy. Alzheimer's Care Partner is under no obligation to post or use any Submission and may remove any Submission at any time in its sole discretion.

b. By making a Submission, you represent and warrant that you have all the necessary rights, interest and authority to make available the User Materials on the care team’s Care Recipient Dataset, that your Submission is true, your own original work, and does not infringe any other person’s or entity’s rights, and that you and any other person mentioned or shown in your Submission agree to freely release any and all claims concerning Alzheimer's Care Partner’s or its designees’ use, modification or distribution of the Submission or any part thereof. Without prejudice to the aforementioned, you must own all rights, including copyright, to your Submission, and must hold all necessary releases concerning the contents of your Submission, if applicable. You agree that you must evaluate, and bear all risks associated with, your disclosure of any Submission.

c. By making a Submission, you grant Alzheimer's Care Partner and its licensees, assignees and designees an irrevocable, assignable, fully sub-licensable, perpetual, world-wide, royalty-free, non-exclusive license, in its sole discretion, to use, distribute, reproduce, modify, combine, adapt, publish, translate, publicly perform and publicly display your Submission (in whole or in part), along with your name or any part thereof and state of residency, in Alzheimer's Care Partner’s discretion, on the Platform, or elsewhere as necessary to provide our Services, and to use or incorporate all or any part of your Submission into other materials in any format or medium now known or later developed for Alzheimer's Care Partner’s internal business use and product development. You hereby waive any right to inspect such use and any claims based on privacy, publicity, defamation, misappropriation, intellectual property or similar claims for any use of your Submission.

12) Privacy and Confidentiality Breach Notice to Alzheimer's Care Partner

User agrees to immediately notify Alzheimer's Care Partner if user carries out, or is aware of any other user or third party carrying out, the Prohibited Actions, immediately upon any breach of privacy or confidentiality, or inappropriate release of data or information that poses any risk to Users, obtained or derived from using Alzheimer's Care Partner. Such notice shall state the date and nature of the event, and the reasonable steps taken to prevent the breach.

13) Notice of Publication, Breach and Claims of Copyright or Intellectual Property Infringement

All Notices, of Publication, and for breach of confidentiality or privacy, required by the previous section, may be sent to Alzheimer's Care Partner using any of the contacts below.

Alzheimer's Care Partner may, in appropriate circumstances and at its sole discretion, disable and/or terminate use by users who infringe the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Alzheimer's Care Partner’s Copyright Agent (defined below) a Notice containing the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; a description of the copyrighted work or other intellectual property that you claim has been infringed; a description of where the material that you claim is infringing is located on the Platform (providing URL(s) in the body of an email is the best way to help Alzheimer's Care Partner locate content quickly); your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf. Alzheimer's Care Partner’s Copyright Agent for Notice of claims of copyright or other intellectual property infringement can be reached at the same contact as the other notices for publication and/or breach: Alzheimer's Care Partner Attn: Legal and Business Affairs, 11640 Buena Vista Dr, Los Altos Hills, CA 94022 E-mail: hello@alzheimerscarepartner.health

14) Links

a. Links to Other Websites and Search Results: The Platform may contain links to websites operated by other parties. The Platform provides these links to other websites as a convenience, and your use of these sites is at your own risk. The linked sites are not under the control of Alzheimer's Care Partner and Alzheimer's Care Partner is not responsible for the content available on these third-party sites. Such links do not imply endorsement of information or material on any other site and Alzheimer's Care Partner disclaims all liability with regard to your access to, use of or transactions with such linked websites. You acknowledge and agree that Alzheimer's Care Partner shall not be responsible or liable, directly or indirectly, for any damage, loss or other claim caused or alleged to be caused by or in connection with, access to, use of or reliance on any content available on or through any other site or resource.

b. Links to the Platform: You may link to the Platform from your website, subject to the following linking policy: (i) the appearance, position, and other aspects of any link may not damage or dilute the reputation of Alzheimer’s Care Partner or the Platform; (ii) the appearance, position, and other attributes of the link may not create the false impression that your site, business, organization, or entity is sponsored by, affiliated with, or associated with Alzheimer’s Care Partner or the Platform; (iii) when selected by a user, the link must display the Platform in full screen and not within a “frame” on the linking website; and (iv) Alzheimer’s Care Partner reserves the right to revoke its consent to the link at any time, in its sole discretion.

15) Modifications to Site

Alzheimer's Care Partner reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Platform or Service, or any portion thereof, with or without notice. You agree that Alzheimer's Care Partner shall not be liable to you or to any third party for any modification, suspension, interruption, or discontinuance of the Platform or Service.

Beta Features. We may label certain features as alpha, beta, preview, or pre-release. Such features are provided as-is, may change or be discontinued at any time, and may be subject to additional terms we provide.

16) User Accounts

To use some of the features on the Platform, you may be required to create an account and provide information about yourself to Alzheimer's Care Partner. You are responsible for maintaining the confidentiality of your account information. You are also responsible for all activities that occur in connection with your account. You agree that you shall monitor your account to restrict use by minors, and you will accept full responsibility for any unauthorized use of the Platform and Services by minors. You are responsible for any use of your credit card by minors. You agree to notify Alzheimer's Care Partner immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.

17) App Store Terms; Third-Party Services

Your use of the App must comply with the App Store Terms of Service. Apple and Google are not responsible for providing maintenance or support for the App. To the extent permitted by law, Apple and Google have no warranty obligation with respect to the App and are third-party beneficiaries of this section. The Service may integrate third-party services (e.g., cloud hosting, analytics, AI infrastructure). Your use of such services may be governed by their terms to the extent applicable. You acknowledge and agree that Apple (for iOS) and Google (for Android) are third-party beneficiaries of these Terms with respect to the app distributed through their stores and may enforce these Terms against you.

18) Disputes. You must notify us in writing within seven (7) days after receiving your credit card statement, if you dispute any of our charges on that statement or such dispute will be deemed waived. Billing disputes should be notified to the following: Alzheimer's Care Partner Attn: Legal and Business Affairs, 11640 Buena Vista Dr., Los Altos Hills, CA 94022 E-mail: hello@alzheimerscarepartner.health. If your purchase was made via the App Store, billing disputes must be handled through Apple. If your purchase was made via the Google Play Store, billing disputes must be handled through Google. This §18 addresses billing questions only; all other disputes are governed by §22 (Arbitration).

19) Suspension and Termination Rights. Alzheimer's Care Partner reserves the right, at its sole discretion, immediately and without notice, to suspend or terminate your access to the Platform for any reason, including without limitation any breach by you of these Terms. You agree that Alzheimer's Care Partner shall not be liable to you or any third party for any such suspension or termination. Upon termination, your right to access the Service will cease, but the provisions that by their nature should survive (e.g., IP ownership, disclaimers, limitations of liability) will continue.

20) Disclaimer THE PLATFORM AND CONTENT AND THE INFORMATION, SERVICES, PRODUCTS OFFERED FOR SALE AND MATERIALS AND ACTIVITIES CONTAINED IN OR ADVERTISED ON THE PLATFORM, INCLUDING WITHOUT LIMITATION TEXT, GRAPHICS AND LINKS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Alzheimer's Care Partner AND ITS SUPPLIERS AND RELATED PARTIES DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Without limiting the foregoing, you are responsible for taking all necessary precautions to ensure that any Content or access to the Platform is free of viruses or other harmful code. Outputs from AI features may be inaccurate or incomplete and should be independently verified.

21) Limitation on Liability YOU ACKNOWLEDGE AND AGREE THAT WE ARE ONLY WILLING TO PROVIDE THE SERVICES TO YOU IF YOU AGREE TO CERTAIN LIMITATIONS OF LIABILITY. THEREFORE, YOU AGREE NOT TO HOLD Alzheimer's Care Partner, NOR OUR OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, OFFICERS, DIRECTORS, LEGAL REPRESENTATIVES, SUPPLIERS, OR AFFILIATES LIABLE FOR ANY CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, DEBTS, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEY’S FEES) (COLLECTIVELY, “LIABILITIES”) RESULTING FROM OR ARISING OUT OF (I) YOUR USE OF OR INABILITY TO USE THE SERVICE INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY MEMBER OF YOUR CARE TEAM (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY MEMBER OF YOUR CARE TEAM; (II) ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY Alzheimer's Care Partner OR ITS EMPLOYEES, AFFILIATES OR LICENSORS OR ANY MEMBER OF THE CARE TEAM; (III) ANY DESTRUCTION OF YOUR INFORMATION; ANY CONTENT OBTAINED FROM THE SERVICE OR (IV) ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Alzheimer's Care Partner, NOR OUR OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, OFFICERS, DIRECTORS, LEGAL REPRESENTATIVES, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM OR ARISING OUT OF (I) YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICE INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY MEMBER OF YOUR CARE TEAM (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY MEMBER; (II) ANY INSTRUCTION, ADVICE, ACT, OMISSION, OR SERVICE PROVIDED BY COMPANY OR ITS AFFILIATES OR LICENSORS OR ANY MEMBER OF THE CARE TEAM; (III) ANY DESTRUCTION OF YOUR INFORMATION; ANY CONTENT OBTAINED FROM THE SERVICE OR (IV) ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN THE EVENT THAT Alzheimer's Care Partner IS FOUND LIABLE FOR DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE, IN CALCULATING OUR MAXIMUM AGGREGATE LIABILITY, YOUR RECOVERY IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID TO Alzheimer's Care Partner FOR THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM..

TO THE EXTENT APPLICABLE, YOU HEREBY WAIVE THE PROTECTIONS OF CALIFORNIA CIVIL CODE § 1542 (AND ANY ANALOGOUS LAW IN ANY OTHER APPLICABLE JURISDICTION) WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

22) Dispute Resolution; Class Action Waiver PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. Except for claims that qualify for small-claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) will be resolved by binding arbitration on an individual basis, not in court. You and we waive the right to a jury trial and to participate in a class, consolidated, or representative action.

Rules & forum. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or by JAMS under its Consumer Minimum Standards, if AAA is unavailable). The arbitrator will apply this Agreement and applicable law. If an in-person hearing is required, it will occur in your county of residence or by video, at your choice.

Informal resolution first. Before starting arbitration, the party seeking relief must send a written notice describing the Dispute and requested relief to hello@alzheimerscarepartner.health and Alzheimer’s Care Partner, LLC, Attn: Legal, 11640 Buena Vista Dr., Los Altos Hills, CA 94022. The parties will try in good faith to resolve the Dispute within 30 days. If not resolved, either party may start arbitration.

Fees & costs. Your filing fee will be no more than a court filing fee; we will pay or reimburse other filing, administration, and arbitrator fees for consumer arbitrations unless the arbitrator finds your claim frivolous. Each party pays its own attorneys’ fees unless a statute says otherwise.

Public-injunctive relief. To the extent a claim for public injunctive relief under California law cannot be waived or compelled to arbitration, it may be brought in court; all individual claims for damages or other relief must be arbitrated.

Delegation; severability. The arbitrator (not a court) may decide disputes about the scope, enforceability, or formation of this Section, except that a court may decide the enforceability of the class-action waiver. If the class-action waiver is found unenforceable as to a claim, this Section is void as to that claim, which will proceed in court; the remainder arbitrates.

Opt-out. You may opt out of arbitration within 30 days after you first accept these Terms by emailing hello@alzheimerscarepartner.health and mailing a signed notice to the postal address above stating you opt out of arbitration. Opting out does not affect other terms.

Survival. This Section survives termination of the Service. Any claim must be filed within one (1) year after it accrues unless a longer period is required by law.

23) Governing Law; Venue (subject to §22)

These Terms are governed by the laws of the State of California, U.S.A., without regard to conflict-of-laws principles; provided that the Arbitration Agreement in §22 is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

Subject to §22, the exclusive jurisdiction and venue for (i) small-claims actions, (ii) claims for public-injunctive relief that cannot be compelled to arbitration, and (iii) actions to compel arbitration, confirm or vacate an award, or seek temporary equitable relief to protect intellectual property or prevent unauthorized access or misuse of the Service, shall be the state or federal courts located in Santa Clara County, California. For small-claims matters, you may also bring the action in your county of residence.

To the extent permitted by law, any claim must be filed within one (1) year after it accrues, unless a longer period is required by law.

The Platform and Service are controlled from the United States and intended for use by individuals located in the United States who are at least 18 years old. We make no representation that the Platform or Content are appropriate or available for use outside the United States.

24) Export Controls and Sanctions

You may not use or access the Service if you are located in, or are a resident of, a jurisdiction embargoed by the U.S., or if you are on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable U.S. and international export control and economic sanctions laws and regulations.

25) Force Majeure

Alzheimer's Care Partner shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control or unforeseen circumstances such as acts of nature or God, fire, flood, earthquake, epidemics, accidents, strikes, war, terrorism, governmental act, failure of common carriers (including without limitation Internet service providers and web hosting providers), or shortages of transportation facilities, fuel, energy, labor or materials.

26) Miscellaneous

These Terms set forth the entire understanding and agreement between you and Alzheimer's Care Partner with respect to the subject matter hereof. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms shall remain in full force and effect. Headings are for reference only and in no way define, limit, construe or describe the scope or extent of such section. Alzheimer's Care Partner’s failure to act with respect to any failure by you or others to comply with these Terms does not waive its right to act with respect to subsequent or similar failures. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Alzheimer's Care Partner, and any assignment or transfer in violation of this provision shall be null and void. There are no third-party beneficiaries to these Terms, except as expressly stated in Section 17 (App Store Terms).

26) Questions?

Please direct any questions you may have about these Terms of Use, technical questions or problems with the Platform or comments or suggestions, to Alzheimer's Care Partner at: hello@alzheimerscarepartner.health